Delivery Information
We provide delivery services to all mainland UK postcodes. For deliveries outside of mainland UK or to international locations, shipping charges are applied based on international rates, similar to most online retailers. Our delivery fees are calculated according to the average weight of the products in your order.
Mainland UK Deliveries
All items being delivered within mainland UK are sent via Royal Mail First Class as standard. This method allows us to keep postage costs to a minimum while still ensuring timely delivery. However, if you prefer additional security or faster delivery, we offer optional upgrades, including recorded delivery, Royal Mail Special Delivery, or a next-day courier service. These options come at an extra cost. For larger orders weighing over 2 kg, we will automatically upgrade the shipping to a suitable next-day courier service to ensure your items arrive safely and on time.
International Deliveries
For international orders, we use Royal Mail’s international signed-for service, which provides tracking and confirmation of delivery. This service ensures that your order is handled with care and reaches you securely, regardless of the destination.
All orders placed before 4 PM, Monday to Friday, are picked, packed, and dispatched on the same day, provided that all items are in stock and there are no issues with the delivery address. In the event of any problems with your order or address, we will contact you as soon as possible to resolve the issue and minimize delays.
Shipping Costs and Charges
The cost of postage varies depending on the size and weight of your order, as well as your chosen delivery method. When you add items to your cart, the breakdown of postage costs will be automatically displayed alongside the total order value. To view accurate postage costs, please ensure that your delivery address has been added to your order.
We reserve the right to update or change our delivery charges without prior notice, especially during promotional periods when discounted rates may be applied.
Delivery Delays & Missing Orders
Please note that we cannot raise an inquiry with Royal Mail for any delayed or missing parcels until 10 full working days have passed. If your item has not been delivered within this time frame, it will be deemed lost, and we can then proceed with filing a claim for the missing parcel.
If you have any further questions about our delivery services or need assistance with your order, please don't hesitate to contact us. We are committed to providing a seamless and reliable delivery experience, both within the UK and internationally.